Norwegian Cruise Line prioritises guest comfort with ‘peace of mind’ cancellation policy

 

Norwegian Cruise Line, the innovator in global cruise travel with a 53-year history of breaking boundaries, today announced the extension of its Peace of Mind cancellation policy into 2021 in an effort to instil consumer confidence and inspire guests to transform their destination daydreams into vacation reality.

Guests sailing on cruises booked by Aug 31, 2020 with embarkation dates from Jan. 1, 2021 to Oct. 31, 2021, now have the flexibility to cancel their cruise15 days prior to departure. Those who take advantage of the Peace of Mind policy will receive a full refund in the form of a future cruise credit which may be applied to any sailing through Dec. 31, 2022. The Peace of Mind policy, which also allows guests to cancel up to 48 hours prior to embarkation for 2020 sailings, was initially launched in March 2020to reassure guests during this extraordinary time.

“Now more than ever, travellers are looking for freedom and flexibility and that is what Norwegian Cruise Line is all about,” said Harry Sommer, president and chief executive officer of Norwegian Cruise Line. “Our Guests First philosophy compels us to put guests at the heart of every decision, which is exactly what we are doing by enabling them to cancel very close-in to their anticipated embarkation. We recognize the uncertainty we are all feeling right now so it is important guests know that we have their best interests in mind.”

The company recently unveiled a year’s worth of aspirational voyages with itineraries sailing to all seven continents through April 2023, including more than 20 new ports of call.

“We are optimistic about the future and remain committed to the safety, health and well-being of our guests, crew and the communities we visit,” said Sommer. “We recently announced our participation in the Healthy Sail Panel comprised of leading experts working to help ensure cruising remains one of the safest and most beautiful ways to see the world. With all voyages currently suspended through Oct. 31, 2020, we are taking the time to focus on health and safety standards by continuing to lead and innovate, as we have done for the last 53 years.”