swiss-strikes-gold-in-the-2019-world-travel-awards

SWISS has earned first place in this year’s World Travel Awards in the ‘Europe’s Leading Airline – Economy Class’ category. The prestigious annual distinctions are based on polls of both travellers and travel industry specialists all over the globe.

Swiss International Air Lines (SWISS) has earned first place in the 2019 World Travel Awards in the ‘Europe’s Leading Airline – Economy Class’ category, retaining the title which it won last year. The prestigious annual distinctions are based on polls of both travellers and travel industry specialists all over the globe.

The World Travel Awards’ assessment criteria include comfort, service quality and the overall travel experience in all seating classes. “We are delighted to earn this distinction,” said Tamur Goudarzi Pour, SWISS’s Chief Commercial Officer. “It confirms to us that our recent product initiatives such as the new culinary concept for our flights from Geneva are truly appreciated by our customers.”

SWISS Economy travellers on long-haul services have been able to design their in-flight food experience in line with their tastes and preferences for some time now. In addition to the regular on-board meal choice, guests can pre-order from a range of further exclusive dishes up to 24 hours before departure, for an additional fee.

In the event of an irregularity, SWISS travellers can now also count on the assistance of Nelly, the new SWISS chatbot, via Facebook Messenger. As well as making rebookings, Nelly can help with various further inquiries such as whether a flight is still on time, what gate it is leaving from or what carry-on baggage provisions apply. Nelly is available to all SWISS customers 24/7 and provides a welcome further addition to SWISS’s existing customer services.