Lufthansa uses telemedicine on board its long-haul fleet
As the first airline in the world to do so, Lufthansa has equipped all long-haul aircraft with the mobile ECG (Electrocardiogram) system CardioSecur. In case of on-board medical emergencies, the compact, intuitive system will allow flight attendants without cardiological expertise to record an ECG for passengers and send the test results directly to a medical hotline on the ground. The system has initially been tested in 2018 on the A380 fleet and now, it will be available for medical emergencies on all long-haul aircraft within the Lufthansa fleet.
“The health of our passengers is very close to our hearts. Especially when they are feeling unwell on board, they should know that they are in good hands with Lufthansa. The results of the resting ECG conducted directly onboard the aircraft provide a better basis for deciding whether it is necessary to divert a plane in order to provide medical care on the ground in case of medical emergencies,” said Dr Sven-Karsten Peters, a cardiologist with the Lufthansa Medical Service, as he explains the advantages of the system.
Cardiovascular complaints are the most common cause of medical incidents on board. If there are any doctors on the flight, they have been able to use the defi-brillator so far as a workaround to better assess the situation. However, the results from that machine cannot replace an ECG.
Lufthansa now offers a medical travel assistance service in cooperation with the service provider Medical Travel Companion. Passengers can choose to book a nurse, a paramedic or a doctor to take care of them during their entire flight. Lufthansa is the first European airline to offer this service. The medical companion programme has different packages that passengers can choose from. Depending on their needs, customers can for example book medical supervision or wound management.
For more than 20 years now, Lufthansa has been the only commercial airline company that offers intercontinental intensive care transport: the Lufthansa Patient Transport Compartment (PTC) is available for the repatriation of people who are taken ill abroad or for the transportation of patients who require intensive medical care. The high-tech product is a kind of ‘flying ICU’ that unites state-of-the-art technology, competent specialists and efficient processes with the comfort and safety of an isolated ICU.
August 3, 2020