The iconic Taj Mahal Palace, Mumbai was recently crowned as the global legendary hotel, according to an evaluation by TrustYou, the world’s largest guest feedback aggregator. A Media Promoter Score of 95 coupled with a strong customer validation through 9,000 plus user reviews, the highest received by any city hotel globally, ranked the luxury address from Mumbai, ahead of hospitality leaders like Four Seasons’ George V, Paris, the Mandarin Oriental, Bangkok and La Reserva, Paris.  

Taljinder Singh, Area Director, Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai, accepting the recognition stated, “This would have never been possible without the unmatched dedication of the entire team at the hotel and the patronage of our guests. The Taj Mahal Palace has always carved a niche for itself and chronicled several firsts. What makes the ranking even more special is the fact that it is guest feedback that has brought us the honour.”  

The hotel achieved the leading spot by virtue of evaluation across various parameters (which include, check-in, quality of rooms, experience, location, facilities, food and beverage, checkout experience and the team) that culminate into the overall customer experience. City hotels with over 200 rooms were considered for the evaluation across all major cities globally.