FCM & KPMG’s whitepaper highlights key business-travel technologies
FCM Travel Solutions, the Indian subsidiary of Flight Centre Travel Group (FCTG), Australia and KPMG released an analytical whitepaper titled ‘The Digi-Smart Indian Business Traveller’ revealing insights on disrupting technologies in the travel industry and their impact on corporate travel.
It detailed on key business-travel technologies that balance cost control, enhanced compliance and meeting the business traveller expectations which includes self-booking tool, artificial intelligence, shared-economy, travel analytics and block chain technology. Other potential technological solutions include cloud passports, electronic bag tags, virtual reality, wearables, digital wallets and tickets, NFC, etc.
The report highlighted three potential disruptions such as hyperloop, cloud based guest reservation system and SpaceX (anywhere on the earth in one hour) can potentially address two most common business traveller concerns, viz., time and cost for the Indian travel market.
The whitepaper also asserted on how growing smartphone, internet and digital networking penetration combined with ever-growing plethora of online travel choices accessible have made technology a part of a business traveller’s DNA. Business travellers are increasingly veering towards technology for virtually all answers for their travel needs.
Highlight the impact of digital technology in travel, Rakshit Desai, Managing Director, FCM Travel Solutions, Indian subsidiary of FCTG, Australia, said, “Rapid penetration of smartphones, self-booking tools, travel analytics, artificial intelligence and sharing economy services are not only here to stay but hold myriad and exciting possibilities for the future.”
Jaideep Ghosh, Partner and Head, Transport, Leisure and Sports, KPMG in India commented, “Globally, technology has penetrated deep into business travel practices and India is also witnessing a gradual rise in the adoption of these technological advancements.”