Etihad signs agreement with Luggage Logistics for baggage management

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Etihad1Etihad Airways has announced an agreement with Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network.

Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on time. It will also help the airline to easily track where bags are at any point along the journey, throughout its global operation.

BMS will integrate with flight schedules and other key passenger information and departure control systems. This will increase the speed at which Etihad Airways’ guest bags can be identified and transferred from the aircraft to the airport terminal facilities onto connecting flights, keeping departures on schedule and improving the on-time performance of its flights.

Geert W Boven, Etihad Airways’ Senior Vice President Airport Services, said, “The partnership with Luggage Logistics will greatly improve the identification, management and transfer control of guest baggage across our global airport network including at our Abu Dhabi base. The new baggage management solution will enhance the guest experience by reducing lost or misplaced luggage, minimise delays commonly associated with baggage management, while optimising our flight operations.”