Internet Moguls, a digital marketing agency with a focus on tourism and hospitality has announced that it would set up a new wing to its Central Reservation Office (CRO).
Since 2009, the agency has been running a CRO and supporting more than 100 clients across the globe. In order to cater to the constantly growing need for industry players in this service, the company has decided to accelerate its scope further and include many new names on its client list.
Until now, the vertical has efficiently handled all inbound calls and increased the call service level standards by 93%, evaluated up-selling opportunities from the existing database to boost revenue, decreased the AHT (Average Handling Time) and call abandonment. It offers 24×7 supports for a fraction of the price while elevating customer satisfaction. It has also successfully tracked the traveling schedule of guests from OTA’s, which has led to the greater conversion of queries into cumulative revenue.
Chief Mogul and Founder of Internet Moguls, Avijit Arya, said, “Voice is the new frontier for digital and hotels need to adapt this next offline assisted online growth that has at least 10% hidden revenues of leveraged with proper systems and integrated with social and voice channels.”